Our Services
Patient Help Desk
Our patient help desk officers are always available to your patient convent.
Key Services
- Information about medical services
- Procedures, appointments, costs, etc.
- Patient records and insurance
- Assistance with accessing or updating medical records and insurance information.
- Billing and payments
- Inquiries about bills, payment options, and insurance claims.
- Appointment scheduling
- Rescheduling, canceling, or confirming appointments.
- Emotional support
- Counseling or referrals for patients experiencing stress or anxiety related to their health.
- Translation services
- Assistance for non-English-speaking patients or their families.
- Transportation assistance
- Information about transportation options for patients who cannot drive themselves.
- Dietary and nutritional advice
- Guidance on healthy eating habits and dietary restrictions.
- Medication assistance
- Information about prescription drugs, refills, and interactions.
- Facility-Specific Services
- Feedback and complaints
- Handling patient feedback and complaints in a timely and professional manner.
- Patient satisfaction surveys
- Collecting feedback to improve patient experiences.
- Online patient portal assistance
- Guiding patients on how to use online portals for accessing their medical information.
- Telehealth support
- Assisting patients with scheduling and using telehealth appointments.
